Question 1

Talkyto Business setup

Accepted Answer

How to Create Your Business Account for Talkyto Business

In order to manage multiple devices for different users, we are happy to announce that your life will be easier with our new platform - Talkyto Business. Follow the next steps to set up your business account correctly and start managing your employees!

Step 1 - Go to the Talkyto Business Page

Visit: https://app.talkyto.io/onboarding.
Click on the “Business” button.

Step 2 - Onboarding part

We want to make your experience as smooth as possible
Please fill out our questionnaire

Step 3 - Sign in using your email or Google account

Sign in with your email or Google account
Verify your email address (check your spam folder if it is not in your inbox)
Click “I have verified my email." | | | | ---- |

Step 4 - Create your organization

Click on "Create new organization"
Set the name of your organization
Check if your new

Question 2

Talkyto app first time setup

Accepted Answer

Getting Started – Quick Guide (Personal use)

1. Download and Install

Install Talkyto from the App Store 2. Sign In
Sign in via email, Apple, Google, or as a guest (your Service Accounts won't be saved once you log out) 3. Connect Twilio
Enter your Twilio Account SID and Auth Token
Save your configuration and verify 4. Set Default Numbers
Choose a number for calls and messages 5. Configure Voice & Messaging
Go to Settings to update credentials and enable voice/messaging features 6. Manage Subscriptions
Subscribe to unlock all features or restore your purchase if already paid 7. Start Communicating
Use the Dial tab to make calls
Use the Messages tab to send and receive SMS/MMS

Step-by-step setup for the Talkyto app (Personal use)

Step 1 - Twilio

You need a Twilio account, a purchased number, or a verified caller ID on Twilio and Talkyto subscription.
Guide on how to get a Twilio phone number: https://support.twilio.com/hc/en-us/articles/223135247-How-to-Search-for-and-Buy-a-Twilio-Phone-Number-from-Console
Please note that you will need an upgraded Twilio account to make or receive calls via the Talkyto app.

Step 2 - Download and Install

After you have a number, install your Talkyto app from the Store.

Step 3 - Sign in/Log in

Sign in via email,

Question 3

Studio workflow integration - Voice - Talkyto App

Accepted Answer

How to Integrate Talkyto with a Twilio Studio Voice Workflow

If you’re using Twilio Studio to handle incoming calls and automate voice workflows, you can easily link it to your Talkyto-connected number. This allows you to use Talkyto for outgoing and device-based features, while letting Twilio Studio handle the incoming call logic.

When to Use This

Use this setup if:

You want incoming calls to be handled by a Twilio Studio Flow (e.g., IVR menus, call routing, voicemail).
But you still want to use Talkyto features for outgoing calls, logging, device handling, etc.

To receive Voice:

Create Studio Flow if one isn’t already created
Add “Add TwiML Redirect” Widget
Connect “Incoming Call” from “Trigger” to the dot on the top of “Add TwiML Redirect” Widget
Configure the Widget like this:

Widget Name: Talkyto-voice (can be changed),
URL: https://us-central1-twiconnect-257c6.cloudfunctions.net/receiveCall
Request Method: POST
Timeout: 14400 (can be changed)
Save and Publish

Go to the Phone Number you want to configure and configure it like this:

Messaging Service: None (To remove a messaging service, click the link below the dropdown and remove the number)
Configure with: Webhook, TwiML Bin, Function, Studio Flow, Proxy Service
A message comes in: Studio Flow
Flow: The Flow you created before

Question 4

Twilio Account configuration - Talkyto Business

Accepted Answer

A Twilio Account Is Required to Use Talkyto

To use Talkyto effectively, a Twilio account is required. Twilio provides the phone numbers, SMS, and voice infrastructure that powers Talkyto — without it, the app won’t function as expected.

Why Do I Need a Twilio Account?

Talkyto doesn’t offer built-in telecom services. Instead, we integrate seamlessly with your own Twilio account, giving you full control over:

Phone numbers
SMS sending/receiving
Voice calls

Configure Your Twilio Account

Sign up at https://www.twilio.com/en-us
Copy your Account SID and Auth Token from your Twilio dashboard.
Go to Talkyto Business → Service Accounts → Add new Service Account.
Paste in your credentials and click Submit.
Go to Service Account details → Configurations tab → Configure All Options
Go to Service Account details → Phone Numbers tab → Configure certain capability with Talkyto This allows Talkyto to send and receive messages and calls through your Twilio numbers. | | | | ---- |

Important:

If the Twilio integration is missing or your number is not set up properly, Talkyto feat

Question 5

Voice configuration - Talkyto App

Accepted Answer

How to Configure Voice Settings in Talkyto App

In the Talkyto app, you have full control over your Voice configuration to send or receive calls/voicemails.

How to Access Voice Settings

Log in to your Talkyto app.
Go to the “Settings” in the bottom menu.
Open the “Voice” section to manage your voice configuration.

Available Voice Configuration Options:

Phone number Settings

Check that your number is properly configured with Talkyto (Settings icon on the right) - if not, press "Configure number with Talkyto."
Also, check that your default number is selected and that "Allow incoming calls" checkbox is checked.
The voicemail checkbox is optional - it depends on the user's wishes | *Set your default number and check Allow incoming calls! | *Example of the non-configured phone number with Talkyto | *Properly configured phone number with Talkyto | | ---- | | | | |

Voicemail configuration

Set your own voicemail greeting message and voice.

Refresh phone numbers

If you have recently purchased a new phone number via Twilio, cl

Question 6

Studio workflow integration - Messaging - Talkyto App

Accepted Answer

To receive the message:

Go To “Explore Products”
Select product “Studio” and open it
Create Studio Flow if one isn’t already created
Add “Make HTTP Request” Widget
Connect “Incoming Message” from “Trigger” to the dot on the top of the “Make HTTP Request” Widget
Configure the Widget like this:

Widget Name: Talkyto-message (can be changed)
Request Method: POST
Request URL: https://us-central1-twiconnect-257c6.cloudfunctions.net/receiveSms
Content-Type: Application/JSON
Request Body: {  "To":"{{trigger.message.To}}",  "From":"{{trigger.message.From}}",  "AccountSid":"{{trigger.message.AccountSid}}",  "Body":"{{trigger.message.Body}}" }

(If you are using Talkyto Additional Services, also add parameters needed for your additional service; these are only the parameters that Talkyto requires)

Save and Publish

Go to“Phone Numbers” product → “Manage” → “Active Numbers” and select the number you want to configure and configure like this:

Messaging Service: None (To remove a messaging service, click the link below the dropdown and remove the number)
Configure with: Webhook, TwiML Bin, Function, Studio Flow, Proxy Service
A message comes in: Studio Flow
Flow: The Flow you created before

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