Question 1

Talkyto setup

Accepted Answer

Getting Started – Quick Guide (Personal use)

Q: How to manage your subscriptions

<p>All subscriptions for our app are handled <strong>directly via the App Store (iOS)</strong> or <strong>Google Play Store (Android)</strong>. If you need additional information about pricing, check our <a href="https://www.talkyto.com/pricing">site</a>.</p> <p>This means:</p> <ul> <li>You manage your subscription directly through your phone's store account.</li> <li>Billing, renewals, upgrades, downgrades, and cancellations are all processed by Apple or Google.</li> <li>We do not have access to your payment details or the ability to cancel or refund your subscription manually.</li> </ul> <h3 id="howtomanageyoursubscription">How to manage your subscription:</h3> <h6 id="oniosappstore">On iOS (App Store):</h6> <ul> <li>Open Settings → Tap your Apple ID → Subscriptions → Find our app and manage your subscription.</li> </ul> <h6 id="onandroidgoogleplay">On Android (Google Play):</h6> <ul> <li>Open Google Play Store → Tap your profile icon → Payments &amp; subscriptions → Subscriptions → Select our app.</li> </ul> <p>If you need help finding these settings, feel free to message us via chat!</p> <p>External links to both stores with additional documentation:</p> <p><strong>Apple:</strong> <a href="https://support.apple.com/en-us/HT202039">https://support.apple.com/en-us/HT202039</a></p> <p><strong>Android:</strong> <a href="https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid">https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid</a></p>

1. Download and Install

Install Talkyto from the App Store 2. Sign In
Sign in via email, Apple, Google, or as a guest (your Service Accounts won't be saved once you log out) 3. Connect Twilio
Enter your Twilio Account SID and Auth Token
Save your configuration and verify 4. Set Default Numbers
Choose a number for calls and messages 5. Configure Voice & Messaging
Go to Settings to update credentials and enable voice/messaging features 6. Manage Subscriptions
Subscribe to unlock all features or restore your purchase if already paid 7. Start Communicating
Use the Dial tab to make calls
Use the Messages tab to send and receive SMS/MMS

Step-by-step setup for the Talkyto app (Personal use)

Step 1 - Twilio

You need a Twilio account, a purchased number, or a verified caller ID on Twilio and Talkyto subscription.
Guide on how to get a Twilio phone number: https://support.twilio.com/hc/en-us/articles/223135247-How-to-Search-for-and-Buy-a-Twilio-Phone-Number-from-Console
Please note that you will need an upgraded Twilio account to make or receive calls via the Talkyto app.

Step 2 - Download and Install

After you have a number, install your Talkyto app from the Store.

Step 3 - Sign in/Log in

Sign in via email,

Question 2

Talkyto Business setup

Accepted Answer

How to Create Your Business Account for Talkyto Business

In order to manage multiple devices for different users, we are happy to announce that your life will be easier with our new platform - Talkyto Business. Follow the next steps to set up your business account correctly and start managing your employees!

Step 1 - Go to the Talkyto Business Page

Visit: https://app.talkyto.io/onboarding.
Click on the “Business” button.

Step 2 - Onboarding part

We want to make your experience as smooth as possible
Please fill out our questionnaire

Step 3 - Sign in using your email or Google account

Sign in with your email or Google account
Verify your email address (check your spam folder if it is not in your inbox)
Click “I have verified my email." | | | | ---- |

Step 4 - Create your organization

Click on "Create new organization"
Set the name of your organization
Check if your new

Question 3

How to manage your subscriptions

Accepted Answer

All subscriptions for our app are handled directly via the App Store (iOS) or Google Play Store (Android). If you need additional information about pricing, check our site.

This means:

You manage your subscription directly through your phone's store account.
Billing, renewals, upgrades, downgrades, and cancellations are all processed by Apple or Google.
We do not have access to your payment details or the ability to cancel or refund your subscription manually.

How to manage your subscription:

On iOS (App Store):

Open Settings → Tap your Apple ID → Subscriptions → Find our app and manage your subscription.

On Android (Google Play):

Open Google Play Store → Tap your profile icon → Payments & subscriptions → Subscriptions → Select our app.

If you need help finding these settings, feel free to message us via chat!

External links to both stores with additional documentation:

Apple: https://support.apple.com/en-us/HT202039

Android: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid

Question 4

I can not send or receive calls.

Accepted Answer

Problem with sending or receiving calls

Quick guide what to check:

Check that you have valid subscription enabled in your Talkyto app
Check that your Twilio Service Account is properly configured
Check that your Voice configuration is properly configured
Check that your geographic permissions are correctly set
Check that you have upgraded Twilio account

*Find out more about Voice configuration: https://docs.talkyto.com/en/article/voice-configuration-1jc9eah/ *Find out more about Twilio Service Account configuration: https://docs.talkyto.com/en/article/service-accounts-configurations-nj9x3e/ *Find out more about Twilio account: https://www.twilio.com/en-us

Question 5

Studio workflow integration - Voice

Accepted Answer

To receive Voice:

Create Studio Flow if one isn’t already created
Add “Add TwiML Redirect” Widget
Connect “Incoming Call” from “Trigger” to the dot on the top of “Add TwiML Redirect” Widget
Configure the Widget like this:Widget Name: Talkyto-voice (can be changed)
1. URL: https://us-central1-twiconnect-257c6.cloudfunctions.net/receiveCall
2. Request Method: POST
3. Timeout: 14400 (can be changed)
Save and Publish
Go To Phone Number you want to configure and configure like this:
1. Messaging Service: None (to remove a messaging service, click the link below the dropdown and remove the number)
2. Configure with: Webhook, TwiML Bin, Function, Studio Flow, Proxy Service
3. A message comes in: Studio Flow
4. Flow: The Flow you created before

Question 6

How to locate your Talkyto settings (Device ID, User ID, Version)

Accepted Answer

Why Device ID and User ID are important for troubleshooting

Device ID

helps us identify the exact device (phone, tablet, computer) where the issue is happening
Problems can be specific to certain devices or operating systems (e.g., iOS vs Android)
It allows us to check device-specific logs, errors, and crash reports
We can detect issues like outdated app versions, specific device model bugs, or permission errors

User ID

identifies your specific account within our system
We can quickly pull up your account settings, activity logs, and subscription status
It allows us to check if the issue is tied to your account (e.g., misconfiguration, missing permissions, wrong plan settings)
It speeds up investigation since we don’t need to manually search through thousands of users

How can I find my Device ID or User ID?

You can easily find it by following these steps or watching screenshots below:

Go to Settings → Help & Support → Device ID/User ID

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