Additional Services Configuration – Talkyto Business

Introduction

The Additional Services feature in Talkyto Business allows administrators to configure Voice and Messaging service options for each phone number inside a Service Account.

This update brings the Business platform in line with the configuration capabilities already available in the Talkyto mobile app.

1. Accessing Additional Services in Talkyto Business

Additional Services can be configured at the phone-number level inside any Service Account.

How to access Additional Services

1. Open Talkyto Business.
2. Navigate to Service Accounts.
3. Select the Service Account you want to manage.
4. Under Phone Numbers, click the Settings (three dots) next to the number.
5. Choose Voice Additional Services or Messaging Additional Services.

2. Managing Additional Services (Voice & Messaging)

Both Voice Additional Services and Messaging Additional Services share the same interface and functionality.

Within either section, Business Admins can:

• View the full list of existing additional services
• Add new services
• Edit existing service configurations
• Delete services when no longer needed

This unified design ensures consistent management and complete flexibility for both voice and messaging behaviors on each phone number.

Summary

With this update, Talkyto Business now supports:

• Full configuration of Voice and Messaging Additional Services
• Viewing, adding, editing, and deleting additional service configurations
• Per–phone-number customization inside each Service Account
• Complete feature alignment with the Talkyto mobile app

These improvements give Business Admins enhanced control over number-level service behavior and ensure a consistent configuration experience across platforms.

Updated on: 08/12/2025