Call Logs – Talkyto Business

Introduction

The latest update introduces the ability to view Call Logs directly in Talkyto Business.

This allows Business Admins to access recent call activity for every phone number inside a Service Account, without needing to use the mobile app.

per-phone-number

1. Accessing Call Logs in Talkyto Business

Call Logs are available on a per-phone-number basis within each Service Account.

How to access Call Logs

1. Open Talkyto Business.
2. Go to Service Accounts.
3. Select the Service Account you want to view.
4. Navigate to Phone Numbers
5. Under the Call Logs column, click View for the desired phone number.

2. Viewing Recent Call Logs

After selecting View, you will see a list of the most recent calls made or received by that phone number.

The Call Logs list displays key information, such as:

• Call Flow
• Call direction (inbound/outbound)
• Status
• Duration
• Number of calls
• Timestamp

3. Viewing Detailed Call Information

Clicking on any call entry opens a detailed view.

Here, you can see expanded call information, including additional metadata and technical details useful for troubleshooting or auditing.

Summary

With this update, Talkyto Business now enables:

• Viewing recent Call Logs for any phone number
• Access to essential call details directly from the dashboard
• Opening individual call entries for more detailed call information
• Better visibility and control over call activity without using the Talkyto mobile app

This enhancement improves administration, monitoring, and support workflows across your organization.

Updated on: 08/12/2025