How do I set my Caller ID, I get the Field Service Agency text?

The text you see ('Field Service Agency') is just a label for your account in Talkyto. That text does not represent how your number will be shown to your call recipients and shouldn't be treated as such. Your Caller ID should be set in Twilio; that configuration is not related to Talkyto in any way. You can use this guide to help you with Caller ID setup:https://help.twilio.com/articles/360051670533-Getting-Started-with-CNAMCaller-ID, but also think about the steps to prevent 'Scam-Likely' text by following the steps in this articlehttps://help.twilio.com/articles/9375068873499-Outbound-Calls-Blocked-orLabeled-as-Spam-or-Scam-Likely

If you need any further help, we would recommend talking to Twilio, as this configuration is not related to Talkyto.

Updated on: 23/07/2025