Problem with sending or receiving calls

Quick guide what to check:

1. Check that you have valid subscription enabled in your Talkyto app
2. Check that your Twilio Service Account is properly configured
3. Check that your Voice configuration is properly configured
4. Check that your geographic permissions are correctly set
5. Check that you have upgraded Twilio account

*Find out more about Voice configuration: https://docs.talkyto.com/en/article/voice-configuration-1jc9eah/

*Find out more about Twilio Service Account configuration: https://docs.talkyto.com/en/article/service-accounts-configurations-nj9x3e/

*Find out more about Twilio account: https://www.twilio.com/en-us

Updated on: 17/07/2025