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Voice management

Find out more info about our Voice service in our Talkyto App

By Benedikt Čelan

• 10 articles

How to Delete Voicemails - Talkyto App

How to Delete Voicemails in the Talkyto App Talkyto makes it easy to manage your voicemail inbox directly from the app. You can quickly remove voicemails you no longer need using the swipe-to-delete gesture or from the voicemail details screen. Swipe to Delete 1. Go to your Recording logs/Voicemails 2. Swipe left on the voicemail you want to remove 3. Tap the Delete button that appears Delete From Details Screen You can also delete a voicemail from the details screen: 1. Open the voicemail you want to delete 2. Tap the Delete button This works for all voicemail entries, including those without a recording. Good to Know - Deleted voicemails cannot be recovered — make sure you've listened to or downloaded any important messages before deleting - This feature works for zero-length voicemail entries that previously couldn't be removed - Voicemail deletion is available for all phone numbers connected to your account Need help managing your voicemails? Message us anytime via chat. We're here to help!

Last updated on Jun 19, 2026

Call Hold - Talkyto App

How to Put a Call on Hold in Talkyto App Talkyto lets you put an active call on hold at any time. When a call is on hold, both sides are muted and the other party hears hold music. This is useful when you need to check information, consult a colleague, or briefly step away during a conversation. How It Works - Works on both incoming and outgoing calls - Both you and the other party are muted while on hold - The other party hears hold music while waiting - You can resume the call at any time by tapping the hold button again How to Put a Call on Hold 1. During an active call, tap the Hold button on the call screen 2. The call is now on hold — the other party hears hold music and both sides are muted 3. To resume the call, tap the Hold button again When to Use Call Hold - A support agent needs to check a customer's account details before answering their question - You need to quickly consult a colleague while on a business call - You need to briefly step away during a call without disconnecting Need help with the call hold feature? Message us anytime via chat. We're here to help!

Last updated on Jun 19, 2026

Voicemail configuration for the Service Account - Talkyto App

How to Set Up Voicemail in the Talkyto App for your Service Account? Setting up voicemail ensures your missed calls are handled professionally. You can customize the voice, message, and timeout settings directly in your Talkyto App. How to Set Up Voicemail Go to your Talkyto App → Settings→ **Voice **→ Voicemail. You will see the following fields: - Voicemail Voice: Choose from available voice options (e.g., Woman, Man, ...). This is how your message will sound. - Voicemail Message: Enter the message your callers will hear. Example: “It appears that the call cannot be established. Please leave a message after the beep.” - Voicemail Timeout (seconds): Set how long the call should ring before the voicemail triggers. E.g., 30 seconds. - Recording: record voice messages and use them instantly as greetings (Make a recording, then press the upload button if you like it, and then save it). - MP3 file: upload your own MP3 file directly from the app and use it as a voicemail. Example: Need help setting up your voicemail? Message us via chat anytime!

Last updated on Jun 19, 2026

Voicemail configuration for the phone number - Talkyto App

How to Set Up Voicemail in the Talkyto App for your specific phone number? Setting up voicemail ensures your missed calls are handled professionally. You can customize the voice, message, voice recording and timeout settings directly in your Talkyto App. How to Set Up Voicemail Go to your Talkyto App → Settings→ **Voice **→ **Phone number settings **→ **Additional services **→ Voicemail configuration You will see the following fields: - Voicemail Voice: Choose from available voice options (e.g., Woman, Man, ...). This is how your message will sound. - Voicemail Message: Enter the message your callers will hear. Example: “It appears that the call cannot be established. Please leave a message after the beep.” - Voicemail Timeout (seconds): Set how long the call should ring before the voicemail triggers. E.g., 30 seconds. - Recording: record voice messages and use them instantly as greetings (Make a recording, then press the upload button if you like it, and then save it). - MP3 file: upload your own MP3 file directly from the app and use it as a voicemail. Example: Need help setting up your voicemail for a specific phone number? Message us via chat anytime!

Last updated on Jun 19, 2026

I can not send or receive calls - Talkyto App

Problem with sending or receiving calls Quick guide what to check: 1. Check that you have valid subscription enabled in your Talkyto app 2. Check that your Twilio Service Account is properly configured 3. Check that your Voice configuration is properly configured 4. Check that your geographic permissions are correctly set 5. Check that you have upgraded Twilio account *Find out more about Voice configuration: https://docs.talkyto.com/en/article/voice-configuration-1jc9eah/ *Find out more about Twilio Service Account configuration: https://docs.talkyto.com/en/article/service-accounts-configurations-nj9x3e/ *Find out more about Twilio account: https://www.twilio.com/en-us

Last updated on Jun 19, 2026

Customize Your Voicemail Greetings with Talkyto App

Voicemail Feature in Talkyto Talkyto allows you to set up custom voicemail greetings for missed calls — helping you maintain professionalism even when you're unavailable. With flexible settings and personalization options, your voicemail can match your tone, language, and workflow. What Is the Voicemail Feature? If a call is not answered within a specified time, Talkyto will automatically play your voicemail message and let the caller leave a voice message. This ensures that no important call is lost — even when you're busy or offline. What You Can Customize: 1. Voice Choose from different voice options (e.g., Woman, Man,...) to match the tone you prefer. Voices are powered by text-to-speech technology. 2. Message You can write your own greeting or use the default message:“It appears that the call cannot be established. Please leave a message after the beep.”Example of a custom message:“Hi, this is Sarah from Acme Corp. Sorry I missed your call. Please leave your message and we’ll get back to you shortly.” 3. Timeout You can now manually set how long Talkyto should wait (in seconds) before activating voicemail. Example: Set it to 30 seconds to allow the user time to answer the call before voicemail kicks in. How to Set Up Voicemail in Talkyto: 1. Go to your Talkyto App. 2. Navigate to the **Settings ** → Voice. 3. Click on the Voicemail configuration section. 4. Set the following: Voice,** Message**, Timeout Tips: - Test different voices to see which one feels the most natural for your audience. - You can update voicemail settings anytime — it takes effect instantly. Have questions or need help crafting your message? Just open the chat — we're happy to help!

Last updated on Jun 19, 2026

How do I record calls - Talkyto App

Call Recording in Talkyto App Talkyto gives you the ability to record incoming and outgoing calls, allowing you to review conversations, ensure quality, and stay compliant with your communication policies. What Is the Call Recording Feature? With Call Recording, Talkyto automatically saves audio recordings of calls handled through your connected Twilio number(s). You can replay, download, and manage these recordings anytime from your dashboard. How to Enable Call Recording 1. Go to your Talkyto App. 2. Navigate to Settings → **Voice **→ Phone number settings (icon on the far right of your number). 3. Locate the “Record Calls” on top. 4. Enable it to activate recording for all calls. Accessing Your Recordings 1. Head to the **Calls page **→ Recording Logs/Voicemails section in your app. 2. Find the call you want to listen to. 3. You can: Play the recording, Download/Share the audio file or Delete it 4. Download/share or Delete options are visible in the "info" page (far right "i" button ) Use recordings to: - Train new team members - Review missed details - Maintain accountability in support or sales teams Need help with recording setup or compliance? Message us anytime via chat. We're here to help!

Last updated on Jun 19, 2026

Voice configuration - Talkyto App

How to Configure Voice Settings in Talkyto App In the Talkyto app, you have full control over your Voice configuration to send or receive calls/voicemails. How to Access Voice Settings 1. Log in to your Talkyto app. 2. Go to the “Settings” in the bottom menu. 3. Open the “Voice” section to manage your voice configuration. Available Voice Configuration Options: Phone number Settings - Check that your number is properly configured with Talkyto (Settings icon on the right) - if not, press "Configure number with Talkyto." - Also, check that your default number is selected and that "Allow incoming calls" checkbox is checked. - The voicemail checkbox is optional - it depends on the user's wishes | *Set your default number and check Allow incoming calls! | *Example of the non-configured phone number with Talkyto | *Properly configured phone number with Talkyto | Voicemail configuration Set your own voicemail greeting message and voice. Refresh phone numbers If you have recently purchased a new phone number via Twilio, click "Refresh" to update and sync your number list. Update Voice Credentials Experiencing issues with incoming or outgoing calls? Tap "Update Voice Credentials" to resolve configuration problems. This action updates your Twilio TwiML Apps, VoIP Mobile Push Credentials, and Firebase Cloud Messaging (FCM) credentials. Update Incoming Configuration If you are encountering issues with incoming calls, ensure that your Twilio Incoming Configuration is up to date. Update Outgoing Configuration For problems with outgoing calls, update your Twilio Outgoing Configuration accordingly. Enable Number Selection for Calls Turn on the option to select a number during the call screen for one-off calls. This feature is especially helpful if your account includes multiple phone numbers. *Before making any call, make sure that your "Voice Geographic Permissions" are properly set in Twilio (you can also check them in the Talkyto app). *In order to make or receive calls it you will need to have an upgraded Twilio account. For trial Twilio accounts, calls won't work Need help setting up your Voice configuration? Message us via chat anytime!

Last updated on Jun 19, 2026

I am unable to make a call to a specific country - Talkyto App

Voice Geographic Permissions in Talkyto Talkyto uses your connected Twilio account to make and receive voice calls. To ensure that calls work globally (or only in specific regions), you need to configure Voice Geographic Permissions in your Twilio account. What Are Voice Geographic Permissions? Voice Geographic Permissions determine which countries or regions your Twilio numbers are allowed to call. If a destination is not enabled in your Twilio settings, Talkyto won’t be able to complete calls to that region — even if your setup in Talkyto is correct. To enable calling to a specific country via Talkyto App: 1. Navigate to Settings and select Voice. 2. Within the Voice settings, locate and click on Voice Geographic Permissions. 3. From there, select the country or countries you wish to enable for outgoing calls. This configuration ensures that your account is authorized to place calls to the selected regions. How to Configure Geographic Permissions in Twilio 1. Log in to your Twilio Console 2. Go to Voice → Settings → Geo Permissions. 3. You’ll see lists for: Outbound Voice, SIP, International Permissions 4. Enable the countries or regions you want your Talkyto calls to reach. 5. Save your settings. *Enable only the countries you truly need to reduce fraud risk and stay in control of your call spending.

Last updated on Jun 19, 2026

Studio workflow integration - Voice - Talkyto App

How to Integrate Talkyto with a Twilio Studio Voice Workflow If you’re using Twilio Studio to handle incoming calls and automate voice workflows, you can easily link it to your Talkyto-connected number. This allows you to use Talkyto for outgoing and device-based features, while letting Twilio Studio handle the incoming call logic. When to Use This Use this setup if: - You want incoming calls to be handled by a Twilio Studio Flow (e.g., IVR menus, call routing, voicemail). - But you still want to use Talkyto features for outgoing calls, logging, device handling, etc. To receive Voice: 1. Create Studio Flow if one isn’t already created 2. Add “Add TwiML Redirect” Widget 3. Connect “Incoming Call” from “Trigger” to the dot on the top of “Add TwiML Redirect” Widget 4. Configure the Widget like this: - Widget Name: Talkyto-voice (can be changed), - URL: https://us-central1-twiconnect-257c6.cloudfunctions.net/receiveCall - Request Method: POST - Timeout: 14400 (can be changed) - Save and Publish Go to the Phone Number you want to configure and configure it like this: 1. Messaging Service: None (To remove a messaging service, click the link below the dropdown and remove the number) 2. Configure with: Webhook, TwiML Bin, Function, Studio Flow, Proxy Service 3. A message comes in: Studio Flow 4. Flow: The Flow you created before

Last updated on Jun 19, 2026