Why Device ID and User ID are important for troubleshooting

Device ID

• helps us identify the exact device (phone, tablet, computer) where the issue is happening
• Problems can be specific to certain devices or operating systems (e.g., iOS vs Android)
• It allows us to check device-specific logs, errors, and crash reports
• We can detect issues like outdated app versions, specific device model bugs, or permission errors

User ID

• identifies your specific account within our system
• We can quickly pull up your account settings, activity logs, and subscription status
• It allows us to check if the issue is tied to your account (e.g., misconfiguration, missing permissions, wrong plan settings)
• It speeds up investigation since we don’t need to manually search through thousands of users

How can I find my Device ID or User ID?

You can easily find it by following these steps or watching screenshots below:

• Go to Settings → Help & Support → Device ID/User ID