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By Benedikt Čelan

• 16 articles

How to Add Notes to Messages in TalkyTo Business

Message Notes let your team attach context directly to any incoming or outgoing message — a customer's order number, a follow-up reminder, or a quick handover note for a teammate. Notes sync across the entire organization, so anyone with access sees the same context the moment they open the message. Note: Notes added in TalkyTo Business appear in the TalkyTo App for all members of the organization, and vice versa. Editing a note from one place updates it everywhere. Prerequisites - An active TalkyTo Business account with at least one organization member - Permission to view the messages you want to annotate Step 2 — Open the Notes page 1. Go to** Service Accounts → select Service Account→ Messages tab** 2. The notes page displays existing notes (if any), along with their author and timestamp. Step 3 — Add a note via the Talkyto Business dashboard 1. Type your note in the input field. 2. Click Add note to attach it to the message. Important: Notes are organization-wide. Anyone in your organization can read or edit any note. Avoid storing sensitive personal data (e.g. credit card numbers, passwords) in notes. How to add notes from the Talkyto App Step 1 — Open the conversation 1. Open the TalkyTo App. 2. Tap Messages in the bottom navigation. 3. Open the conversation that contains the message you want to annotate. Step 2 — press the message 1. Find the message you want to annotate in the chat. 2. Press the message to enter message details. 3. The Notes page opens automatically. Step 3 — Write and save your note 1. Press Add Note button. 2. Enter your note and press check mark. 3. The note is attached to the message and synced across the organization within seconds. Need help? If something isn't behaving as described, ping us through the chat icon — we'll get you sorted.

Last updated on Jun 19, 2026

How to View Message Logs in TalkyTo Business

Message Logs give admins full visibility into every SMS and MMS that flows through your organization — both incoming and outgoing. Use them to audit conversations, track delivery, monitor cost, and troubleshoot delivery issues across service accounts, devices, and phone numbers. Note: Message logging is available on TalkyTo Business and is enabled automatically for all messages sent or received through your connected Twilio numbers. Historical messages from before v8.4.1 will not appear in the logs. Prerequisites - An active TalkyTo Business account - Admin access to the organization - At least one connected Twilio number actively sending or receiving messages Where to find Message Logs You can access Message Logs from three different places, depending on the level of detail you need. Step 1 — View by Service Account Use this view when you want to see all messages tied to a specific Twilio (sub)account. 1. In TalkyTo Business, go to Service Accounts → select a service account. 2. Open the Message Logs tab. 3. Browse the list of all messages routed through that service account. Breadcrumb path: Service Accounts → Service Account → Message Logs Step 2 — View by Device Use this view when you want to see what a specific user/device sent or received. 1. Go to Devices → select a device. 2. Open the Message Logs tab. 3. Review every message sent or received by that device. Breadcrumb path: Devices → Device → Message Logs What's in a log entry? Each entry includes: - Direction — Incoming or Outgoing - Contact number — The other party's phone number - Date & time — Timestamp of the message - Delivery status — Delivered, Failed, Queued, Undelivered, etc. (mirrors Twilio's MessageStatus) - Cost — Per-message charge from Twilio - Type — SMS or MMS Important: Cost and delivery status are pulled directly from Twilio via status callback webhooks. If a message is stuck in Queued or Sent for too long, check the Twilio Console for that number's webhook configuration. Troubleshooting - No logs appearing for a number? Confirm the number is assigned to an active service account and that messaging is enabled in Twilio for that number. - MMS shows but media is missing? Media URLs from Twilio expire — make sure to view or download attachments soon after the message is received. Need help? Stuck or seeing something odd? Message us via the chat icon — we're happy to dig into it with you.

Last updated on Jun 19, 2026

Additional Services - Talkyto Business

Additional Services Configuration – Talkyto Business Introduction The Additional Services feature in Talkyto Business allows administrators to configure Voice and Messaging service options for each phone number inside a Service Account. This update brings the Business platform in line with the configuration capabilities already available in the Talkyto mobile app. 1. Accessing Additional Services in Talkyto Business Additional Services can be configured at the phone-number level inside any Service Account. How to access Additional Services 1. Open Talkyto Business. 2. Navigate to Service Accounts. 3. Select the Service Account you want to manage. 4. Under Phone Numbers, click the Settings (three dots) next to the number. 5. Choose Voice Additional Services or Messaging Additional Services. 2. Managing Additional Services (Voice & Messaging) Both Voice Additional Services and Messaging Additional Services share the same interface and functionality. Within either section, Business Admins can: - View the full list of existing additional services - Add new services - Edit existing service configurations - Delete services when no longer needed This unified design ensures consistent management and complete flexibility for both voice and messaging behaviors on each phone number. Summary With this update, Talkyto Business now supports: - Full configuration of Voice and Messaging Additional Services - Viewing, adding, editing, and deleting additional service configurations - Per–phone-number customization inside each Service Account - Complete feature alignment with the Talkyto mobile app These improvements give Business Admins enhanced control over number-level service behavior and ensure a consistent configuration experience across platforms.

Last updated on Jun 19, 2026

Call Logs - Talkyto Business

Call Logs – Talkyto Business Introduction The latest update introduces the ability to view Call Logs directly in Talkyto Business. This allows Business Admins to access recent call activity for every phone number inside a Service Account, without needing to use the mobile app. per-phone-number 1. Accessing Call Logs in Talkyto Business Call Logs are available on a per-phone-number basis within each Service Account. How to access Call Logs 1. Open Talkyto Business. 2. Go to Service Accounts. 3. Select the Service Account you want to view. 4. Navigate to Phone Numbers 5. Under the Call Logs column, click View for the desired phone number. 2. Viewing Recent Call Logs After selecting View, you will see a list of the most recent calls made or received by that phone number. The Call Logs list displays key information, such as: - Call Flow - Call direction (inbound/outbound) - Status - Duration - Number of calls - Timestamp 3. Viewing Detailed Call Information Clicking on any call entry opens a detailed view. Here, you can see expanded call information, including additional metadata and technical details useful for troubleshooting or auditing. Summary With this update, Talkyto Business now enables: - Viewing recent Call Logs for any phone number - Access to essential call details directly from the dashboard - Opening individual call entries for more detailed call information - Better visibility and control over call activity without using the Talkyto mobile app This enhancement improves administration, monitoring, and support workflows across your organization.

Last updated on Jun 19, 2026

Contacts Notes - Talkyto Business

Contacts Notes – How to Add, View, and Manage Notes in Talkyto Business Introduction The Contacts Notes feature in Talkyto Business allows Business Admins and mobile app users to store important information directly inside each contact. Notes are saved at the organization level and are synchronized between Talkyto Business and the Talkyto mobile app. 1. Viewing and Managing Notes in Talkyto Business Talkyto Business now includes a Notes section for every contact inside any Contact List. How to access notes 1. Open Talkyto Business. 2. Go to Contact Lists. 3. Select the desired list. 4. Locate the contact you want to manage. 5. Click Actions (three dots) → Notes. Available actions in Business Inside the Notes panel, Business Admins can: - View the full notes history. - Add new notes. - Edit existing notes. - Delete notes. 2. Viewing and Editing Notes in the Talkyto Mobile App On mobile, users can quickly see the latest note assigned to a contact. How to access notes in the app 1. Open the Talkyto app. 2. Go to Calls. 3. Tap Contacts in the top-right corner. 4. Open the desired Contact List. 5. Select the contact. The app shows: - Only the latest note - The timestamp of the latest update - An option to edit the note or add a new one, depending on permissions Summary - Notes can be created and managed in Talkyto Business. - The mobile app displays the latest note with timestamp and allows updates. - Business Admins can view full history, add, edit, and delete notes. - Notes are always synced across the platform.

Last updated on Jun 19, 2026

Adding Contacts to Your Contact List via Talkyto App

Overview The latest Talkyto update introduces a simple and secure way to add new contacts directly from within the app. You can now build your contact list without leaving Talkyto — making it easier than ever to connect and collaborate. How It Works With this feature, you can: - Search for existing users in the Talkyto network - Add new contacts manually from the mobile app - View and manage all your contacts in one place - Control which employees can edit your contact list Admin Setup: Enabling Contact Editing Permission Before an employee can add new contacts, the admin must grant permission: 1. Log in to your Organization. 2. Navigate to Devices → Select device → Contact lists tab → check the checkbox under "Editable". Once this permission is enabled, the employee will see the Add to organization button in their Talkyto app. Adding a Contact via the Talkyto App Follow these steps to add a new contact to your list: 1. Open your Talkyto App 2. Select your contact details from your Call history 3. Press the Add to organization button 4. An employee can edit an existing contact by again pressing the "Add to organization" button

Last updated on Jun 19, 2026

Blocking number - Takyto Business

Blocking Numbers in Talkyto Business With this update, you gain full control over who can reach you. Talkyto now lets you block phone numbers directly inside the app. This ensures a safer, more private communication experience. What Does Blocking Do? When you block a contact or number: - Calls – The blocked number will not ring your phone. - Notifications – No alerts or missed call notifications will be shown for blocked numbers. Blocking is one-way only – you won’t receive communication from the blocked number, but your existing communication history (past chats, call logs) remains accessible. How to Block a Number - Go to Service account page → Select specific service account → Blocked Numbers. - Tap “Block number” and enter the phone number you want to block. How to Unblock a Number If you change your mind, unblocking is simple: 1. Go to Service account page → Select specific service account → Blocked Numbers. 2. Tap “Remove” The number will be removed from your block list and can reach you again.

Last updated on Jun 19, 2026

Record Calls - Talkyto Business

Call Recording in Talkyto Business Dashboard We’ve introduced a new feature in Talkyto Business – the ability to set record calls directly from your Business Dashboard. This gives organizations more control, transparency, and flexibility in managing their communication. What Is Call Recording? Call recording allows you to automatically capture conversations made through specific phone numbers in your Business account. The recordings are stored securely and can be accessed anytime from your Talkyto App. This is especially useful for: - Quality assurance – review conversations to ensure communication standards. - Training – use real calls to coach new team members. - Compliance – maintain records of important calls for legal or contractual reasons. How to Enable Call Recording 1. Log in to your Talkyto Business Dashboard. 2. Go to the Service Accounts page. 3. Select the Phone numbers tab. 4. Select the phone number you want to configure 5. Toggle “Enable Call Recording”. Once activated, all calls for that number will be recorded automatically.

Last updated on Jun 19, 2026

Voicemail configuration for the phone number - Talkyto Business

How to Set Up Voicemail in the Talkyto Business for your specific phone number? Setting up voicemail ensures your missed calls are handled professionally. You can customize the voice, message, voice recording and timeout settings directly in your Talkyto Business dashboard. How to Set Up Voicemail Go to your **Talkyto Business ** → **Service Accounts **→ **Phone numbers tab **→ **Voicemail checkbox **→ Voicemail configuration You will see the following fields: - Voicemail Voice: Choose from available voice options (e.g., Woman, Man, ...). This is how your message will sound. - Voicemail Message: Enter the message your callers will hear. Example: “It appears that the call cannot be established. Please leave a message after the beep.” - Voicemail Timeout (seconds): Set how long the call should ring before the voicemail triggers. E.g., 30 seconds. - **Recording: **Upload or record voice messages and use them instantly as greetings (Make a recording and then press on the upload icon to apply it). **Example: **

Last updated on Jun 19, 2026

Messaging configuration - Talkyto Business

How to Configure Messaging Settings in Talkyto Business In the Talkyto Business dashboard, you have full control over your Messaging configuration to send or receive SMS. How to Access Messaging Settings 1. Log in to your Talkyto Business account and enter your organization. 2. Go to the Service Accounts page in the dashboard. 3. Check that all configurations are good 4. Go to the "Phone numbers" tab 5. Select all the use cases for that phone number (Voice/SMS) - if 'SMS' is not selected here, you won't be able to receive or send SMS The account is now set up on organization level, but we still need to set it up on device level: 1. Go to the "Devices" page in the dashboard 2. Select the device you want to configure 3. Go to "Service Accounts" tab 4. Select the service account you want to give device access to 5. Press 'Setup' to set up the particular phone numbers you want device to have access to 6. Select 'Visible' for any phone numbers you want device to see; Select 'Messaging' for any numbers you want device to receive or make SMS from; 7. (optional) open the app on the device and go to settings, to 'Messaging' (in the settings of the app) and check that the number is selected for 'Allow incoming SMS' Video for messaging configuration - Talkyto Business ${youtube}Messaging configuration - Talkyto Business

Last updated on Jun 19, 2026

Voice Configuration - Talkyto Business

How to Configure Voice Settings in Talkyto Business In the Talkyto Business dashboard, you have full control over your Voice configuration to send or receive calls/voicemails. How to Access Voice Settings 1. Log in to your Talkyto Business account and enter your organization. 2. Go to the Service Accounts page in the dashboard. 3. Check that all configurations are good 4. Go to the "Phone numbers" tab 5. Select all the use cases for that phone number (Voice/SMS) - if 'Voice' is not selected here, you won't be able to receive calls The account is now set up on organization level, but we still need to set it up on device level: 1. Go to the "Devices" page in the dashboard 2. Select the device you want to configure 3. Go to "Service Accounts" tab 4. Select the service account you want to give device access to 5. Press 'Setup' to set up the particular phone numbers you want device to have access to 6. Select 'Visible' for any phone numbers you want device to see; Select 'Voice' for any numbers you want device to receive or make calls from; 7. (optional) open the app on the device and go to settings, to 'Voice' and check that the number is selected for 'Allow incoming calls' Video for voice configuration - Talkyto Business ${youtube}Voice configuration - Talkyto Business

Last updated on Jun 19, 2026

Talkyto Business setup

How to Create Your Business Account for Talkyto Business In order to manage multiple devices for different users, we are happy to announce that your life will be easier with our new platform - Talkyto Business. Follow the next steps to set up your business account correctly and start managing your employees! Step 1 - Go to the Talkyto Business Page - Visit: https://app.talkyto.io/onboarding. - Click on the **“Business” **button. Step 2 - Onboarding part - We want to make your experience as smooth as possible - Please fill out our questionnaire Step 3 - Sign in using your email or Google account - Sign in with your email or Google account - Verify your email address (check your spam folder if it is not in your inbox) - Click **“**I have verified my email." Step 4 - Create your organization - Click on "Create new organization" - Set the name of your organization - Check if your new organization is created, and click on it Step 5 - Subscribe via Stripe - The first step after you enter your organization is to purchase your subscription. Step 6 - Enter your Twilio accounts (you may enter as many as you want) - First thing is to enter your Twilio account details - Then press on it for more details - Check that your configuration is all set - Check the phone numbers you want to activate and configure them with Talkyto (here you can also check your phone numbers' capabilities) - Adjust your voicemail settings if needed. Step 7 - Invite your employees' devices to your organization - Send an invite to your employee's device - You can always monitor invites via the "Invites" page Step 8 - Adjust the Twilio account for a certain device along with specified phone numbers - Add the previously added Twilio account to your employee's device - Select the phone number you want for him (multiple choice is allowed) - You can divide your employees into groups to have a better overview Your employees are now ready to start receiving and sending calls, SMS, and MMS, and your business account is officially created! Video tutorial of Talkyto Business setup ${youtube}Talkyto Business Setup Accepting invitation code to join organization ${youtube}Accepting invitation code

Last updated on Jun 19, 2026

Contact Lists - Talkyto Business

How to Create Your Contact List in Talkyto? Building your contact list in Talkyto Business is quick and flexible! You can add contacts manually or import contacts in bulk using a .CSV or .XLSX file. Each contact can be edited and deleted. A contact list can be added to a certain employee's device (Devices → **Name **→ Contact Lists tab) Option 1: Add Contacts Manually 1. Go to your Talkyto Business Dashboard → Contact lists section. 2. Click the “Add new contact list” button. 3. Click on the name of the contact list 4. Click on the "Create Contact" button 5. Fill in the contact details: first and last name, Phone number, Email,... 6. Click “Submit” — your contact will be added instantly. Option 2: Import Contacts via File (.CSV or .XLSX) 1. Go to Contact Lists → **Select existing contact list **→ button "Import Contacts". 2. Upload your file in .CSV or .XLSX format following the presented instructions on the page 3. Click “Import **** Contacts” — Talkyto Business will process and add all your contacts in bulk. Attaching the contact list to a certain Device: 1. Go to Devices and select a device 2. Go to the Contact lists tab, as shown in the right screenshot below 3. Attach a certain Contact list to your Device Example: Need help setting up your contact lists? Message us via chat anytime! Adding new contact list video tutorial: ${youtube}Creating new contact list

Last updated on Jun 19, 2026

Groups - Talkyto Business

How to Organize Your Devices into Groups? With Talkyto Business, you can easily divide your devices into groups to manage your workflow more efficiently. Whether you want to separate devices by team, location, or project, device groups help you stay organized and flexible. Why Use Device Groups? - Track **different teams **separately. - Manage devices based on locations or offices. - Managing your workflow more efficiently How to Create Device Groups 1. Log in to your Talkyto Business Account. 2. Navigate to the “Devices” section in your dashboard. 3. Click on the “Groups” tab and then the “Create New Group” button. 4. Name your group (e.g., “Sales Team”, “Support Line”, “EU Office”). 5. Save the group. How to Assign Devices to a Group 1. Go back to the Groups tab. 2. Select three dots on the right. 3. Click “Edit Devices” → choose your devices from the list. 4. Your device is now linked to the group — you can filter out your devices by group! Managing Groups - Rename or delete groups anytime via the “Groups” tab. - Set the color for a better overview - Reassign devices between groups whenever needed. Example: Need help setting up your groups? Message us via chat anytime! Check out our videos for adding new groups and sorting devices in them: ${youtube}Adding new group ${youtube}Sorting devices per groups

Last updated on Jun 19, 2026

Twilio Account configuration - Talkyto Business

A Twilio Account Is Required to Use Talkyto To use Talkyto effectively, a Twilio account is required. Twilio provides the phone numbers, SMS, and voice infrastructure that powers Talkyto — without it, the app won’t function as expected. Why Do I Need a Twilio Account? Talkyto doesn’t offer built-in telecom services. Instead, we integrate seamlessly with your own Twilio account, giving you full control over: - Phone numbers - SMS sending/receiving - Voice calls Configure Your Twilio Account - Sign up at https://www.twilio.com/en-us - Copy your Account SID and Auth Token from your Twilio dashboard. - Go to Talkyto Business → Service Accounts → Add new Service Account. - Paste in your credentials and click Submit. - Go to **Service Account details **→ **Configurations tab **→ Configure All Options - Go to **Service Account details **→ **Phone Numbers tab **→ Configure certain capability with Talkyto This allows Talkyto to send and receive messages and calls through your Twilio numbers. Important: If the Twilio integration is missing or your number is not set up properly, Talkyto features like messaging, calls, and voicemail will not work. We’re happy to assist with Twilio Account configuration setup, number configuration, or any errors — just reach out via the chat icon anytime.

Last updated on Jun 19, 2026

Talkyto Business Voicemail setup

How to Set Up Voicemail in Talkyto Business? Setting up voicemail ensures your missed calls are handled professionally. You can customize the voice, message, and timeout settings directly in your Talkyto Business account. How to Set Up Voicemail Go to your Talkyto Business Dashboard → Service Accounts → **Service Account name **→ **Voicemail **tab. You will see the following fields: - Voicemail Voice: Choose from available voice options (e.g., Woman, Man, ...). This is how your message will sound. - Voicemail Message: Enter the message your callers will hear. Example: “It appears that the call cannot be established. Please leave a message after the beep.” - Voicemail Timeout (seconds): Set how long the call should ring before the voicemail triggers. E.g., 30 seconds. After filling in your preferred settings, click Submit. Example: Need help setting up your voicemail? Message us via chat anytime!

Last updated on Jun 19, 2026